Terms & Conditions

1. Introduction

The Runna website located on www.runna.com (“Site”) and the Runna Mobile Applications (“App”) available on Apple App Store (IOS) and Google Play Store (Android), are owned and operated by Runna from the United Kingdom. Throughout the Site, the terms “we”, “us”, “platform” and “our” refer to Runna, officially registered as The Run Buddy LTD. We offer the Runna Site and App, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing our service, you (“User”) engage in our “Services” and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the Site and App including without limitation users who are browsers, customers, users, and/ or contributors of content.


2. General Information

Runna provides a personalised running coaching app that includes training plans, strength routines/workouts, injury management advice and general running support. For more information on the services we offer, please find more details on www.runna.com or on our App.

Sole discretion. We reserve the right to add/discontinue any product or service anytime at the sole discretion and without notice. We also reserve the right to take appropriate steps to protect Runna and/or its Members/Users from any abuse/misuse as it deems appropriate in its sole discretion.

3. App Updates and Functionality

From time to time, updates to the App may be made available through the App Store and Play Store. Depending on the update, and whether you utilized the App Store or Play Store to download and access the App, you may not be able to use the App until you have installed the latest version. In addition, you acknowledge that the App is provided over the Internet and mobile networks and so the quality and availability of the App may be affected by factors outside our reasonable control. Accordingly, we do not accept any responsibility for any connectivity issues that you may experience when using the App. In addition, you acknowledge and agree that you (and not us) are responsible for obtaining and maintaining all telecommunications, broadband and computer hardware, equipment and services needed to access and use the App, and for paying any data charges that may be charged to you by your network provider in connection with your use of the App.

4. Store Rules

With respect to downloading the App, you agree to comply with the App Store Rules and Play Store Rules, as applicable. You acknowledge that the availability of the App may be dependent on the App Store or Play Store from which you receive the App. You acknowledge these Terms are between you and Runna and not with the App Store or Play Store. The App Store and Play Store are not responsible for the App, the content thereof, maintenance, support services, and warranty therefor, and addressing any claims relating thereto (e.g., product liability, legal compliance, or intellectual property infringement). You acknowledge that the App Store and Play Store (and their respective subsidiaries) are third party beneficiaries to these Terms and will have the right to enforce these Terms against you.

5. Not Medical or Professional Advice

The contents of the Runna Site/App, such as text, graphics, images, articles and other materials created by Runna or obtained from Runna's licensors, and other materials contained on the Runna Site/App are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Runna Site/App.

6. Permitted use

You agree to use the Site, App and the Services only for purposes that are permitted by these Terms and Conditions and in compliance with all applicable laws, regulations, and generally accepted practices or guidelines in the relevant jurisdictions. You may only use the Services for your non-commercial, non-exclusive, non-assignable, non-transferable, and limited personal use, and no other purposes.
You will not (and will not attempt to):
a. Use the Services for any illegal or unlawful purpose;
b. Access any of the Services by any means other than through the interface that is provided by Runna;
c. Gain unauthorised access to Runna’s computer system or engage in any activity that interferes with the performance of, or impairs the functionality or security of the Services, Runna’s networks, and computer systems;
d. Access any of the the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);
e. Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;
f. Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Services for any purpose; and
g. Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Runna in a way that is likely or intended to confuse the owner or authorised user of such marks, names or logos.

7. Interaction with other Members.

You are solely responsible for your communications with other Runna Members. Runna reserves the right, but has no obligation, to monitor disputes between you and other Members. Runna also reserves the right to take appropriate action against errant members. However, Runna is not obliged to share such action with other members, including complainants. Runna expressly disclaims any responsibility or liability for any transactions or interactions between the members inter-se.

8. Subscriptions

8.1 All users may get access to their first week free (either a 7 day free trial or first week of their plan). Some users with access to a referral code may get additional discounts including longer free trials or cash discounts on their plan. All referral codes and discounts are at the sole discretion of Us and can be withdrawn at any time without notice or reimbursement. Referral codes may not be redeemed for cash.

8.2 We do everything in our authority to make sure that the general descriptions of the services that are offered by Us (particularly, Our App) match the services that will be offered to you.

8.3 You might need to choose your needed Subscription when suitable (monthly or annually). Access to different aspects of Our App is made possible by several forms of Subscription. Please make sure you choose the correct Subscription when asked to.

8.4 All pricing information is accurate at the time of going online. We retain the right to adjust pricing and periodically and as required to add, update, or delete special offers. Existing Subscriptions will not be impacted by the changes. VAT is included in all costs.

8.5 When you make a purchase, you will be led through the Subscription process. You will have the chance to examine your selected Subscription and correct any mistakes in your Order before making a transaction. Please double-check everything before finalizing your transaction.

8.6 No portion of Our App, website, or other content is a legally binding offer that may be accepted. You are extending a contractual offer to Us by purchasing a Subscription, which We may accept at our sole discretion. We will confirm your Subscription inside of Our App as our approval. A contract between Us and you (referred to as "the Contract") will only be enforceable once We have provided you a Subscription Confirmation.

8.7 Under normal circumstances, no payment will be collected if we reject your membership purchase or are unable to process it for any reason. If we received money under these conditions, it may be reimbursed in line with the applicable App Stores' refund policy.

8.8 Your subscription cannot be modified after you've completed your purchase until the expiration or renewal date of that Subscription.

8.9 You are specifically requesting that access to Our App be made accessible to you right now by purchasing a Subscription (and will be required to acknowledge this). This will waive your ability to cancel the transaction during the "cooling-off" period. We do not provide any subscriptions that don't start right away, so please be aware of that.

9. Payments & Refunds

Subscription payments must be made at the time of purchase. Upon confirmation of your subscription, your selected payment method will be charged right away. The following payment options are accepted by us:

- App Store for iTunes Purchase with any accepted means of payment.
- Play Store for Google Purchase with any accepted means of payment.
- Amazon App Store Purchase with any accepted form of payment.

Any and all refunds owed to you will be processed in line with the App Store's refund policy, which is where you made the subscription purchase for Our App. Most of the time, the specific App Store, decides when to provide a refund. When to offer a refund in these circumstances is entirely at the discretion of the specific App Store.

You can stop auto-renewing Subscriptions at any time, but there are no refunds available, and you will still be able to use Our App for the rest of the Subscription period you are now in. A subscription that is set to renew automatically can only be stopped from doing so.
Any cause for cancellation of a Subscription should be communicated to us via one of the following channels:

Visit the appropriate "Manage Subscriptions" area of the app store where you first downloaded Our App (e.g. the iTunes App Store, Google Play Store, Amazon App Store). Please note that you are under no obligation to share any information if you do not wish to. We may ask you why you decided to cancel your Subscription and may use any responses you offer to enhance Our App in the future.
We have the right to end your Subscription and/or cancel your Account under specific, rare conditions. You will be contacted via email if we take such action and we will explain why the cancellation and/or closure occurred.

You will not be eligible for a refund if your Account is closed and your Subscription is terminated as a result of your violation of these Terms and Conditions. Please email us at support@runna.com if you think that your Account has been closed and your Subscription has been terminated inadvertently.

You will get a refund for the remaining amount of your subscription if your account is closed and/or your subscription is terminated for any other reason. The refund will be determined by multiplying the number of full days left until the end of your subscription by the price of your subscription, which has been divided by the total number of days in the subscription (or, in the case of auto-renewing Subscriptions, until the renewal date). You shall receive any and all reimbursements that are owed to you no later than 14 days after the closure and/or cancellation take effect. Your original payment method will be used to process refunds.

10. Discounts & Affiliate Referral Codes

We offer discounts and referral codes from affiliates which will either be a code or a link. Some of the users are eligible to avail these discounts/affiliate codes. Affiliate is responsible for disclosure of promotional partnerships per relevant legal guidelines.

11. Merchandise

Runna also sells T-shirts and other merchandise through the website. The buyer is responsible for paying the postage on these returns.

12. Limited License

We grant you a limited license to use the Services for personal non-commercial use only. You may not: (a) resell or make any commercial use of this Site and the App or any of the contents of our Services; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert any of the contents of the Services not intended to be so read; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of the Services in any form or by any means; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Services or to collect any information from the Site, App or any other user.

Your use of this Site and the App is at your own risk. You agree that you will be personally responsible for your use of this Site and the App. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to our Services on a temporary or permanent basis and any decision to do so is final.

13. Accounts, Registrations, and Passwords

You are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer and mobile/tablet.  If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested by any forms. Runna is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of Runna. You may not disclose the Password to another person or entity or permit another entity to access the Site and Apps using such a Password. You must notify Runna immediately of any breach of security or unauthorised use of your account. Runna cannot be responsible and disclaims all liability in connection with, the use of any information that you post or display on the Site and App. Multiple profiles of the same person are not allowed on the Site and App.

14. Intellectual Property Rights

Your use of the Site, App and its contents grants no rights to you concerning any copyright, designs, and trademarks and all other intellectual property and material rights mentioned, displayed, or relating to the Content (defined below) on the Site and App.  All Content, including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site and the App, are protected by national intellectual property and other laws. Any unauthorised reproduction, redistribution or other use of the Content is prohibited and may result in civil and criminal penalties. You may use the Content only with our prior written and express authorisation. To inquire about obtaining authorisation to use the Content, please contact us at hello@runna.com

In addition to the intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio, or text on the Site and App.

15. Monitoring Activity

Runna has no obligation to monitor this Site and the App or any portion thereof. However, we reserve the right to review any posted content and remove, delete, redact or otherwise modify such content, in our sole discretion, at any time and from time to time, without notice or further obligation to you. Runna has no obligation to display or post any content. RUNNA, subject to the Privacy Policy reserves the right to disclose, at any time and from time to time, any information or posted the content that it deems necessary or appropriate, including without limitation to satisfy any applicable, law, regulation, contractual obligation, legal, dispute process, or governmental request.

16. Disclaimer


17. Limitation of Liability

You agree that in no event shall Runna be liable to you, or any third party, for any lost profits, incidental, consequential, punitive, special, or indirect damages arising out of or in connection with the Site and App or the Terms and Conditions, even if advised as to the possibility of such damages, regardless of whether the claim for such damages is based in contract, tort, strict liability or otherwise. This limitation on liability includes, but is not limited to, any (i) errors, mistakes, or inaccuracies in any Content or for any loss or damage of any kind incurred by you as a result of your use of or reliance on the Content; (ii) the transmission of any bugs, viruses, Trojan horses or the like which may infect your equipment, failure of mechanical or electronic equipment; (iii) unauthorised access to or use of the Site or Apps secure servers and/or any personal information and/or financial information stored therein; or (iv) theft, operator errors, strikes or other labor problems or any force majeure. You agree that you use the App and/or any Third Party Sites at your own risk. You further understand and agree that we are not responsible or liable for your illegal, unauthorized, or improper use of information transmitted, monitored, stored or received using the App.

You expressly agree that your athletic activities (including, but not limited to, running, or following a Runna training plan offered on the services) carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of Runna or by the action, inaction or negligence of others.

You expressly agree to release Runna, its subsidiaries, affiliates, officers, agents, representatives, employees, partners and licensors (the “released parties”) from any and all liability in connection with your athletic activities and/or use of the Runna websites, mobile applications, content, services or products (including, without limitation, any Runna training plan), and promise not to sue the released parties for any claims, actions, injuries, damages, or losses associated with such use. You also agree that in no event shall the released parties be liable to you or any third party for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with (a) your use or misuse of the services, (b) your use or misuse of equipment or programs created or licensed by Runna (including, without limitation, any Runna training plan) while engaged in athletic activities, (c) your dealings with third-party service providers or advertisers available through the services, (d) any delay or inability to use the services experienced by you, or (e) any information, software, products, services or content obtained through the services, whether based on contract, tort, strict liability or otherwise, even if Runna has been advised of the possibility of damages.

18. Indemnification

You agree to indemnify and hold Runna and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of our Services, breach of the Terms and Conditions or the materials it incorporates by reference, or your violation of any law, regulation, order or other legal mandates, or the rights of a third party.

19. Dispute Resolution & Governing Laws

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Children

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

21. Deleting Data And Information

Users on the App and Site can delete their Account. Once an account is deleted, we will erase ALL data of the User associated with their account including messages, their connections, and their personal information. The process cant be undone once the user proceeds with the deletion of data. We will no longer store the data of that user after deletion.

22. Changes

We reserve the right to update and revise these Terms and Conditions at any time. You will know if these Terms and Conditions have been revised since your last visit to the website or the App by referring to the "Effective Date of Current Policy" date at the top of this page. Your use of our Site and App constitutes your acceptance of these Terms and Conditions as amended or revised by us from time to time, and you should, therefore, review these Terms and Conditions regularly.

23. Electronic Communications

When you visit the Site, use our App or send us e-mails, you are communicating with us electronically. In so doing, you consent to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication is in writing.

24. Severability

If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms or conditions.

25. Assignment

We shall be permitted to assign, transfer, or subcontract our rights and obligations under these terms without your consent or any notice to you. You shall not be permitted to assign, transfer, or subcontract any of your rights and obligations under this agreement.

26. Force Majeure

Runna is not liable for any delays caused by circumstances beyond Runna’s control, e.g. general labour dispute, extreme weather, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Runna shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Runna are entitled to terminate the purchase with immediate effect.

27. Entire Agreement

These Terms and Conditions set forth the entire understanding and agreement between you and Runna concerning the subject matter herein and supers all prior or contemporaneous communications and proposals, whether electronic, oral or written concerning the Site and App. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved. You may not assign the Terms and Conditions, or assign, transfer or sublicense your rights therein. A failure to act concerning a breach by you or others does not waive Runna's right to act concerning subsequent or similar breaches.

28. Relationship

No agency, partnership, joint venture or employment relationship is created as a result of these Terms and neither of us has any authority of any kind to bind the other in any respect.

29. Violation and Termination

Any conduct that in any way violates these Terms or any posted restrictions or guidelines may result, in our sole discretion, in the termination of your license and right to utilize the Services to access Content or for any other purpose, and/or our pursuit of any legal damages or remedies. If necessary, or as authorized under applicable law, we may cooperate with local, state and/or federal authorities to protect the Sites, the App, the Services, the Content, Runna, its Affiliates, Licensors, members, employees, agents and/or visitors; to comply with applicable laws; or to prevent unauthorized access or use of the Services or the Content. We retain the right to deny access to the Services, in our sole discretion, to any visitor/user for any reason, including for any violation of these Terms.

30. Contact Us

For any questions, complaints, and queries or to report any violations, kindly get in touch with us.  People can restore purchases or any problems contact us at hello@runna.com

31. Runna x Cancer Research London Winter Run Partnership Launch

  1. The Host of this prize draw is The Run Buddy Ltd. (“71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ”).
  2. The Promoters of the competition are The Run Buddy Ltd. (“71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ”) and Human Race Ltd (“160 Falcon Road, London, England, SW11 2LN”).
  3. The Host is offering those who enter this promotion a chance to win one (1) prize.
  4. The Prize is to be a free subscription to Runna Premium and a pair of HOKA Rocket x 2’s shoes. 
  5. To enter this prize draw, entrants must follow Runna and London Winter Run on the respective social media channel and like and save the post promoting the competition.
  6. Entrants must be UK residents, aged 18 years or over. This promotion is not open to any employees of the Promoters or any of their affiliate companies, their families, agents or anyone else connected with this prize draw.
  7. One entry allowed per person per social media channel. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.
  8. The promotion is open to entries from Wednesday 27th September 2023 at 11pm, until midnight 27th October 2023 (the “promotional period”). The Promoters retain the right to extend the competition opening time.
  9. One (1) winner will be drawn. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.
  10. The Promoters reserve the right to offer an alternative prize. In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoters reserve the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.
  11. The winner will be required to provide additional information in order to claim their prizes, including but not limited to: delivery address, contact email and number and shoe size.
  12. The winners will be selected in a random draw from all valid entries received during the promotional period. The draw will take place no later than fourteen (14) days following the end of the promotional period.
  13. The winner will be notified within 5 days of the draw via email from The Host. If a winner fails to respond and/or to give a valid UK address within 5 days of this notification, or declines their prize, a redraw will take place from the remaining valid entries to select a new winner (however, this 5-day period may be extended at the Host’s sole discretion).  If any winner declines their prize, or fails to respond within the required period, they forfeit any right to the prize.
  14. The prize will be sent via post to the address supplied within 1 month following provision of the winner’s address in accordance with paragraph 11.
  15. The Promoters do not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.
  16. The Promoters reserve the right to exclude any entries the Promoters in their sole discretion considers to be inappropriate, unrelated or offensive and to disqualify any entries if the Promoters, at their sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the promotion.
  17. You agree to be bound by the decisions of The Promoters, which are final in all matters relating to the promotion. No correspondence will be entered into in respect of the Promoters’ decisions.
  18. These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions. 

Competitions and Promotions

Runna x GRC Giveaway

Link to the terms and conditions document